Buy New and Vintage Jewelerry in Amsterdam Frequently Asked Questions

Frequently Asked Questions

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FAQ Topics

Buying form Gold2send: Q How do I buy from Gold2Send?

A
All jewellery featured in the Gold2Send web shop is available to order directly online. Add the desired items to your virtual shopping cart and pay for your purchase by iDeal or bank transfer. On the How To Order page you will find a step-by-step guide to placing an order with us.

Q Who can buy from Gold2Send?

A
Anyone and everyone! We started our web shop to make buying vintage jewellery online fun, secure and above all, extremely easy.

Q Does Gold2Send have a store where I can buy products in person?

A
Gold2Send does not have a store or showroom. However, it is possible to view and purchase an item from our web shop by appointment. You can contact us to make one. Payment at our address is possible by pin.
We have a pin facility in our store. Please make sure that your PIN limit is sufficient. You can increase this at your bank before visiting our store. Individual banks have different daily limits. Please make sure you have increased your PIN limit and note that all pin transactions taking place on the same day count towards this.

To prevent pin fraud, you will be required to show a valid ID for pin payments in excess of € 1,000. This must match the name on your bank card.

We DO NOT accept Visa, MasterCard, American Express or other credit cards (or debit cards from these financial services).

You can also make an appointment to pick up items you have purchased online, if you do not wish for these to be delivered to you by post.

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Account: Q How do I open an account with Gold2Send?

A
You can create a customer account on the Checkout page when placing your order. Or by clicking the My Account tab in the top left corner.

Q Does it cost anything to open a Gold2Send account?

A
No. It’s completely free and specifically intended to help you place your order with ease.

Q What are the benefits of a Gold2Send account?

A
By creating a Gold2Send account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Q Is my personal information secure?

A
Yes, all sensitive and personal information is transmitted through secure SSL web pages.

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Products: Q Does Gold2Send have a product catalogue?

A
No, our collection can change on a daily basis. Therefore, you can view all available jewellery in our web shop

Q What is vintage jewellery?

A
When we refer to vintage jewellery, we are talking about jewellery that has one or more previous owners. The age of this jewellery can vary between tens of years to just a few months or weeks. Often it is not possible to pinpoint a production date or original date of purchase. What is certain, however, is that the item has been worn before and is therefore not new.

Q Does Gold2Send also sell new jewellery?

A
Sometimes Gold2Send is able to offer you new and unworn jewellery in addition to our vintage collection. When this is the case, it will be explicitly stated in the product description.

Q How does Gold2Send source its jewellery?

A
Our specialists source jewellery and watched through our contacts in the jewellery and precious metal branch to ensure all items come from reliable parties.

Q Can jewellery purchased in the Gold2Send web shop be re-sized or adjusted?

A
No, you will need to find a goldsmith or silversmith to do that for you.

Q Can I view and try on an item before buying it?

A
This is possible by appointment only. Gold2Send does not have a showroom.

Q I would like to buy multiples of the same item in your webshop, is this possible?

A
Unless otherwise specified, we only have one of each item available to buy. Seen something you like? Don’t wait too long to make your purchase or you might miss out.

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Pricing: Q Are the prices advertised in the Gold2Send web shop fixed?

A
Yes, our prices are fixed. There is no point in contacting us with a lower offer. Our prices are based on brand, quality and condition. By choosing to buy with Gold2Send you are assured that the purchased items have been skillfully cleaned and checked for any defects before you receive them.

Q Do I pay VAT on my purchase?

A
Vintage jewellery is sold under the VAT margin scheme. This means that Gold2Send must pay VAT over the profit margin. If VAT is applicable to the buyer, this amount will already be included in the advertised price. At the checkout you will see the amount of VAT to paid.

Q I have seen a comparable item for cheaper, how is this possible?

A
When it comes to vintage jewellery, it’s close to impossible to speak of a comparable item. Every item of vintage jewellery is unique because it can differ in condition, quality and dozens of other variables. This is why the price of what appears to be an identical item can differ from the prices advertised in our web shop.

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Ordering: Q How can I order?

A
You can buy all of our precious metal products in the Gold2Send web shop. Simply add the desired items to your shopping cart and pay for your order directly by bank transfer or iDeal. A step-by-step guide can be found on our How to Order page.

Q Can I cancel my order?

A
When you buy jewellery in our web shop, you have 14 days to view your purchase and see if it fits. During this cooling-off period, if you have changed your mind about the purchase, you can use your right of revocation. More information can be found on the Returns page.

Q Can I change my order after my order is confirmed?

A
If you want to make changes, you can cancel your order or place a new order if you would like to purchase additional items.

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Payment: Q What are Gold2Send’s bank details?

A
Direct bank transfers can be made using the bank details below.
Please state your full name + order number when making your payment.

Account holder: Gold2Send

Account number/IBAN/SEPA: NL83RABO0192062344

BIC number (SWIFT-code): RABONL2U

Bank: Rabobank

Bank address:
Rabobank Amsterdam
Dam 16
1012NP Amsterdam
The Netherlands

Q What form of payment does Gold2Send accept?

A
iDeal (only possible when paying by Dutch bank account) or direct bank transfer. Cash payments are only possible by appointment at our address.

Q Do you accept payment by credit cards?

A
No.

Q Do you accept payment by PayPal?

A
No.

Q Do you accept payment by Bitcoins?

A
No.

Q Which currencies does Gold2Send accept?

A
Euros only.

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Shipping: Q How much does shipping cost?

A
Please refer to our Delivery page for an overview of our shipping rates.

Q Is my package insured?

A
Yes, the contents of your package is insured for up to €10,000(EUR) and will shipped by one of our delivery partners. It is not possible to request shipping by normal (uninsured) post.

Q Does Gold2Send ship internationally?

A
Yes. Please refer to our Delivery page for delivery rates to your country.

Q How will my order be packaged?

A
All orders are securely wrapped in discrete and sturdy packaging. Our logo and company name will not appear on the shipment label or anywhere on the packaging.

Q How will my order be shipped?

A
We will ship your order with Mikropakket or FedEx.
You can follow delivery here:

Mikropakket Netherlands +31 (0)30-220 9011
Mikropakket Belgium +32 (0)2-254 09 70

Please also refer to our Delivery page for more information.

Q When will I receive my order?

A
Please refer to our Delivery page for information.

Q Can I choose which day and time I want my package be delivered?

A
It is not possible to request a specific delivery date as this depends on the availability of your chosen products. If it is not convenient for you to receive a shipment from us in a certain period (due to vacation), please inform us in the comment section on the Checkout page and we will do our best to plan delivery for another time.

Q Does Gold2Send ship to post office boxes?

A
No. Shipment is to private or business addresses only.

Q Does Gold2Send declare the value of the package at Customs for international orders?

A
Yes, Gold2Send declares the full value of the shipment on the customs form. There are no exceptions to this rule.

Q What are the international shipping costs?

A
We kindly refer you to our Delivery page for delivery rates to your country. If your country is not listed on this page, please contact us prior your order so we can calculate this for you.

Q Can I pick up my order?

A
Yes, it is possible to pick up your order at our address by appointment only.

more
Returns: Q What is Gold2Send's return policy?

A
Please refer to our Returns page.

Q How do I obtain a Return Authorization Number?

A
You can request this by email, before returning any items to us.

Q Is my package insured by returning?

A
When returning products to us it is always your responsibility to arrange and pay for insured shipment. If you then require us to send any of these products back to you, shipment and insurance costs will once again apply.

more

Q	How do I buy from Gold2Send?
A	All jewellery featured in the Gold2Send web shop is available to order directly online. Add the desired items to your virtual shopping cart and pay for your purchase by iDeal or bank transfer. On the How To Order page you will find a step-by-step guide to placing an order with us.

Q	Who can buy from Gold2Send?
A	Anyone and everyone! We started our web shop to make buying vintage jewellery online fun, secure and above all, extremely easy.

Q	How do I open an account with Gold2Send?
A	You can create a customer account on the Checkout page when placing your order. Or by clicking the My Account tab in the top left corner.

Q	Does it cost anything to open a Gold2Send account?
A	No. It’s completely free and specifically intended to help you place your order with ease.

Q	What are the benefits of a Gold2Send account?
A	By creating a Gold2Send account, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Q	Is my personal information secure?
A	Yes, all sensitive and personal information is transmitted through secure SSL web pages.

Q	Does Gold2Send have a product catalogue?
A	No, our collection can change on a daily basis. Therefore, you can view all available jewellery in our web shop

Q	What is vintage jewellery?
A	When we refer to vintage jewellery, we are talking about jewellery that has one or more previous owners. The age of this jewellery can vary between tens of years to just a few months or weeks. Often it is not possible to pinpoint a production date or original date of purchase. What is certain, however, is that the item has been worn before and is therefore not new.

Q	Does Gold2Send also sell new jewellery?
A	Sometimes Gold2Send is able to offer you new and unworn jewellery in addition to our vintage collection. When this is the case, it will be explicitly stated in the product description.

Q	How does Gold2Send source its jewellery?
A	Our specialists source jewellery and watched through our contacts in the jewellery and precious metal branch to ensure all items come from reliable parties.

Q	I would like to buy multiples of the same item in your webshop, is this possible?
A	Unless otherwise specified, we only have one of each item available to buy. Seen something you like? Don’t wait too long to make your purchase or you might miss out.

Q	Are the prices advertised in the Gold2Send web shop fixed?
A	Yes, our prices are fixed. There is no point in contacting us with a lower offer. Our prices are based on brand, quality and condition. By choosing to buy with Gold2Send you are assured that the purchased items have been skillfully cleaned and checked for any defects before you receive them.

Q	Do I pay VAT on my purchase?
A	Vintage jewellery is sold under the VAT margin scheme. This means that Gold2Send must pay VAT over the profit margin. If VAT is applicable to the buyer, this amount will already be included in the advertised price. At the checkout you will see the amount of VAT to paid.

Q	I have seen a comparable item for cheaper, how is this possible?
A	When it comes to vintage jewellery, it’s close to impossible to speak of a comparable item. Every item of vintage jewellery is unique because it can differ in condition, quality and dozens of other variables. This is why the price of what appears to be an identical item can differ from the prices advertised in our web shop.

Q	Can jewellery purchased in the Gold2Send web shop be re-sized or adjusted?
A	No, you will need to find a goldsmith or silversmith to do that for you.

Q	Can I view and try on an item before buying it?
A	This is possible by appointment only. Gold2Send does not have a showroom.

Q	How can I order?
A	You can buy all of our precious metal products in the Gold2Send web shop. Simply add the desired items to your shopping cart and pay for your order directly by bank transfer or iDeal. A step-by-step guide can be found on our How to Order page.

Q	Can I cancel my order?
A	When you buy jewellery in our web shop, you have 14 days to view your purchase and see if it fits. During this cooling-off period, if you have changed your mind about the purchase, you can use your right of revocation. More information can be found on the Returns page.

Q	Can I change my order after my order is confirmed?
A	If you want to make changes, you can cancel your order or place a new order if you would like to purchase additional items.

Q	What form of payment does Gold2Send accept?
A	iDeal (only possible when paying by Dutch bank account) or direct bank transfer. Cash payments are only possible by appointment at our address.

Q	How much does shipping cost?
A	Please refer to our Delivery page for an overview of our shipping rates.

Q	Is my package insured?
A	Yes, the contents of your package is insured for up to €10,000(EUR) and will shipped by one of our delivery partners. It is not possible to request shipping by normal (uninsured) post.

Q	Does Gold2Send ship internationally?
A	Yes. Please refer to our Delivery page for delivery rates to your country.

Q	How will my order be packaged?
A	All orders are securely wrapped in discrete and sturdy packaging. Our logo and company name will not appear on the shipment label or anywhere on the packaging.

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Frequently Asked Questions

FAQ Topics

Q	When will I receive my order?
A	Please refer to our Delivery page for information.

Q	Can I choose which day and time I want my package be delivered?
A	It is not possible to request a specific delivery date as this depends on the availability of your chosen products. If it is not convenient for you to receive a shipment from us in a certain period (due to vacation), please inform us in the comment section on the Checkout page and we will do our best to plan delivery for another time.

Q	Does Gold2Send ship to post office boxes?
A	No. Shipment is to private or business addresses only.

Q	Does Gold2Send declare the value of the package at Customs for international orders?
A	Yes, Gold2Send declares the full value of the shipment on the customs form. There are no exceptions to this rule.

Q	What are the international shipping costs?
A	We kindly refer you to our Delivery page for delivery rates to your country. If your country is not listed on this page, please contact us prior your order so we can calculate this for you.

Q	Can I pick up my order?
A	Yes, it is possible to pick up your order at our address by appointment only.

Q	What is Gold2Send's return policy?
A	Please refer to our Returns page.

Q	How do I obtain a Return Authorization Number?
A	You can request this by email, before returning any items to us.

Q	Is my package insured by returning?
A	When returning products to us it is always your responsibility to arrange and pay for insured shipment. If you then require us to send any of these products back to you, shipment and insurance costs will once again apply.